Frequently Asked Questions

Why have I received a bill? What is an EOB?

Reimbursement for infusion services varies depending on a Patient’s type of insurance coverage or plan benefits. Most therapies will be covered by Medicare and/or Insurance plans and may require a co-pay due at the time of treatment. If you have received a letter from your insurance company it is most likely an EOB or Explanation of Benefits. This is not a bill, and is only a description of the coverage your insurance provided for your IV treatment.

If you received a bill from the infusion center, it is for the remaining balance of your therapy. Sometimes insurance or Medicare will not cover the full-cost, but only a percentage of the treatment. If you think you might have difficulty with your bill, we want to help. Please contact our Financial Services department and we will work out a payment schedule to help you pay your bill or aid in getting you the financial assistance you need.

Insurance Questions?

We work with Medicare and most insurance companies that are carried by our contracted physicians. For specific information on your plan you will need to contact the nurse at your location.

No Insurance?

We work with many cash pay patients to insure they receive the highest quality of care while controlling the cost of that care. We offer flexible payment options and will assist any patient in finding a means to financially support their treatment.

Want to know more about your current treatment or medication?

WebMd is an excellent source for current information regarding your medication. For more information, click here and enter the name of your drug.